We’re setting prices from the real cost of each channel, measured while the first stores use it. We won’t publish a number we can’t stand behind. PLACEHOLDER: plans, base prices, included allowances and per-message prices, to be decided by the owner (B01–B03).
How billing works
- Everything is on your Shopify bill. Retain Flow charges through Shopify’s app billing. You see and approve the plan in Shopify before anything is charged, and you can cancel from Shopify.
- A monthly plan. Email and web push are included in the plan, up to an allowance.
- Usage for paid channels. SMS is charged per message. WhatsApp carries a small Retain Flow platform fee per message.
- Meta bills you directly for WhatsApp. When you connect your own WhatsApp Business account, Meta charges its own rates to the payment method you add with Meta. Retain Flow never charges Meta’s cost a second time.
- Spending caps are required. Paid sending only runs with a cap you set. Each paid message reserves its cost before it’s sent, so several campaigns running at once can’t push you past the cap.
- Costs are shown before you send. The campaign review shows the estimated cost, and reports show the actual cost beside the results.
What you won’t be charged for
- Messages that were skipped by a check.
- Contacts who have unsubscribed. PLACEHOLDER: confirm once the plan metric (B02) is decided.
- Development stores. Shopify does not bill them.
Questions
Ask us on the contact page. We’ll publish the price list on this page, with Meta’s and the networks’ costs shown separately from ours.