Who sent it
The store named in the message sent it. Stores on Shopify use Retain Flow to send email, SMS, WhatsApp messages and browser notifications to their own customers. We deliver the messages for them; we don’t sell or share your details, and we don’t send you anything on our own behalf.
A store can only send you marketing through Retain Flow if you agreed to it for that channel, for example by ticking a box at checkout, signing up in a popup, or allowing notifications in your browser.
How to stop it
| You got | To stop it |
|---|---|
| An email | Click Unsubscribe at the bottom of the email, or use your mail app’s unsubscribe button. It takes effect straight away; you don’t need to log in. |
| An SMS | Follow the opt-out line in the message: send UNSUB to the number shown to stop that store, or send REG to 3627 to block promotional SMS from all senders in Pakistan. |
| A WhatsApp message | Reply stop, use the opt-out button if the message has one, or block the business in WhatsApp. |
| A browser notification | Open your browser’s site settings for the store and turn notifications off. |
Stopping one channel doesn’t stop the others. If you want to hear nothing at all from a store, stop each channel, or ask the store.
Your data
The store decides what to send and holds your customer record in Shopify. To see, correct or delete your data, contact the store. You can also write to us at [email protected] PLACEHOLDER: confirm this inbox exists and we’ll pass your request on. Read more in our privacy policy.
Report a message you never agreed to
Write to [email protected] PLACEHOLDER: confirm this inbox exists with the store’s name and, if you can, a copy or screenshot of the message. We look into every report, and stores that send without consent are stopped. See our sending and anti-spam policy.
Never send passwords, card numbers or one-time codes to anyone, including us. Stores and Retain Flow will never ask for them by message.